ISO-27002-(17799) News

ISI Telemanagement Solutions Unveils Business Intelligence Systems for Cisco-based Unified Communications Customers

(March 12, 2008)-- "Our Business Intelligence Solutions provide valuable insight into a company's most critical customer communications. ISI's Business Intelligence reporting assists Cisco Unified Communications users with improving customer service, enhancing the customer experience, lowering costs, and managing resources. It is a valuable addition to any Cisco solution." said  David Dishek, Vice President of Unified Communications for ISI.

Mr. Dishek continued, "These types of report benefit any company in a non-contact center environment by helping them to reduce costs involved in overstaffing and excess equipment, and abandoned calls, as well as providing an audit trail of important customer interactions. We see applications for Business Intelligence in Retail, Banking, Insurance and virtually any industry where customers contact employees who do not reside in a traditional call center."

ISI Telemanagement Solutions, provider of comprehensive cost management solutions for voice, data, wireless and integrated communications, and a Cisco Development Partner since 2000, today announced the release of their new Business Intelligence Solutions package for users of Cisco Unified Communications platforms. 

With ISI's Business Intelligence suite of products, Cisco Unified Communications users will now be able to compile and analyze data for non-traditional customer contact phones showing critical management information, including: Ring Time, Abandoned Calls, and Traffic Analysis & Statistics. 

ISI's solutions are certified and distributed by industry leaders such as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI facilities, processes, and data security comply with ISO 9001, SAS 70, HIPAA and other important standards.

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