HIPAA News

KLAS' Single Sign-On Study Uncovers Driving Forces in Adoption

(Feb 14, 2008)-- KLAS found that Single Sign-On is more of a when than an if technology, even if the only push toward adoption is meeting the requirements of HIPAA, JCAHO and other patient safety initiatives--but which vendor solution best fits a provider facility.

In this inaugural study, KLAS set out to understand the driving forces involved in selection and adoption of Single Sign-On (SSO). With technology from some vendors dating back to 1996, this is not necessarily a new solution. However, SSO had not received much attention until the past two years. As the technology develops into more than a security solution, SSO interest and adoption is increasing. Ultimately, SSO simplifies physician and nurse workflow, affects patient throughput and impacts a facility’s bottom-line.

KLAS discovered that a significant percentage of provider organizations using SSO in their facilities reported improvements in clinician workflow and satisfaction. One of the biggest factors in successful implementation of SSO resulted from selecting the right product for an organization and educating the end-users about its functionality. One provider put it this way: “The best way to prevent problems is to understand exactly how the product will be used within the organization.”

Based on the data gathered, KLAS found that SSO is more of a when than an if technology, even if the only push toward adoption is meeting the requirements of HIPAA, JCAHO and other patient safety initiatives. Most healthcare providers report that their vendors perform solidly. However, with adoption being a matter of time, providers in the process of select an SSO solution often wonder what the differences are among vendor offerings, what advice other providers offer when making an SSO decision and which vendor provides the solution that would best fit their facility.

KLAS’ 422 page report explores healthcare providers’ opinions about vendor offerings for both SSO and Context Management due to the complementary nature of the two technologies. Products included in this study are Fusion by Carefx, Encentuate Single Sign-On, Imprivata OneSign Single Sign-On, Novell SecureLogin and Sentillion Vergence Single Sign-on. Preliminary data was also included for CA Single Sign-On (eTrust), HealthCast eXactACCESS and Passlogix v-GO SSO. Additional vendors, mentioned by providers for inclusion in a potential future study, were IBM, Oracle, RAS, Protocom and Citrix.

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