GLBA News

TriVium Systems Extends SonicView Product Line With 'Fully Digital Voice Recording'

(Oct 03, 2007)-- TriVium Systems, provider of Business Productivity solutions for the Converged Communications marketplace, today added Fully Digital Voice Recording to its SonicView product line.

Call recording has become an integral tool in many businesses to meet legal and training requirements, ensure quality assurance and provide proof of calls. With the expanding legal requirements of regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA), GLB Act and others, recording phone conversations has become critical to avoid liability and lawsuits.

"The significance of call recording in the Small and Medium businesses is increasing by the day. Call recording used to be a 'luxury' that only large enterprises could afford. That's history now. Small- to medium-sized businesses like informal call centers, insurance offices, credit unions, mortgage and leasing offices etc. now has a affordable voice recording solution through SonicView," said Mathews Manaloor, President & CEO of TriVium.

SonicView provides both desktop solution as well as server based solution depending on the customer needs. A single port personal desktop system can be scaled easily to a distributed system for multiple users with centralized storage and access. The solution can grow with the needs of the company still protecting the investments made incrementally - something that other vendor solutions cannot provide cost-effectively.

The SonicView solutions offer user-friendly search/playback and agent evaluation features. The entire recordings or portions of it can be emailed to interested parties with added bookmarks and notes. "The advanced security features along with the fact that SonicView can record remote workers make it a compelling reason for the SMB's to adopt this solution," added Mr. Manaloor.

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